Delivery and Returns
UK Delivery Services
Darling provides both standard and next day delivery within the U.K.
*Standard delivery is free on all UK orders over £65 (only)
Next day delivery is available for all orders made before 2:00 pm Monday to Thursday (excluding bank holidays), but please note that any Next Day Orders made after 2pm on Thursday will be delivered the following Monday (the next working day). We also ship internationally, please see table below for transit times and costs.
We currently offer international shipping to the following destinations:
|Delivery Method||Transit Times||Cost|
|UK Standard Delivery||Allow 2-4 working days||£3.95|
|UK Next Working Day Delivery||Order before 2pm Monday-Thursday for next day delivery||£5.95|
|Zone 1||Allow up to 3-5 working days.||£11.95 – FREE DELIVERY WITH ORDERS OVER £120|
|Zone 2||Allow up to 3-5 working days.||£14.95 – FREE DELIVERY WITH ORDERS OVER £150|
|Zone 3||Allow up to 5-10 working days.||£14.95 – FREE DELIVERY WITH ORDERS OVER £150|
|Zone 4||Allow up to 5-10 working days.||£20.00 – FREE DELIVERY WITH ORDERS OVER £200|
- Zone 1: France, Germany, Belgium, Luxembourg, Netherlands, Ireland
- Zone 2: Austria, Finland, Spain, Sweden, Denmark, Portugal, Hungary, Bulgaria, Cyprus, Czech Republic, Latvia, Poland, Romania, Greece, Malta, Slovakia, Slovenia, Lithuania, Estonia, USA
- Zone 3: Switzerland, Canada, Norway
- Zone 4 – International Rest of World : Japan, Saudi Arabia, India.
“Free shipping over £65” only applicable for UK Standard £3.95 (2-4 days)
All orders that are shipped outside of the EU may be subject to custom duties and taxes, which, are the responsibility of the customer.
If you’re not completely happy with your purchase, please let us know why so we can try to make sure you’re not disappointed again.
If for any reason you need to exchange an unwanted item, simply contact us within 14 days of receipt. We will only offer you an exchange or refund providing that the goods are in perfect condition and have all their original labeling and packaging. We strongly advise all customers to check items thoroughly upon delivery before removing any attached labels and before disposing of any original packaging.
Please complete the returns form on the back of your invoice and send both the Invoice and to parcel to:
DEG Fashions LTD
C/O Eminence Logistics
Unit 4 Mill Place
Platt Industrial Estate
Faulty Item/ Received the Wrong Item?
If the Item you received is either faulty or your received the wrong item, please contact Customer Care quoting your order number, your name, reason for return and if you would like a refund or exchange. We will then advise how to proceed with the return. You have 14 days from receipt to return the item back to us.
For hygienic purposes, some products are non-refundable – these products will be clearly marked as non-returnable in the product description.
The parcel and its contents are your responsibility until they reach us. We advise that you request a proof of postage from the post office when returning goods, as we cannot refund or exchange items that are damaged, lost or delayed during transit. Please note that if your returning an item because it is unsuitable, the cost of returning the is at your own expense.
We can only refund original delivery/shipping charges if items are received within 7 days of receipt.
Please note that returns or exchanges received outside the stated timescale of 14 days will not be accepted.
We can only accept returns of Darling products that were purchased from darlingclothes.com. We cannot accept returns of Darling products that were purchased from another online store or shop.
If you require any further assistance please do not hesitate to contact us.
Lost your Returns Form?