Delivery & Returns

Shipping and Delivery is the charge for Internet order processing, item selection, packaging, transport and handling. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and Delivery is subject to change and will be determined at the time of order.

Estimated delivery time assumes orders are placed before 2PM (GMT). Orders placed late on Friday or placed on Saturday and Sunday will not be processed until Monday.

All orders are sent tracked and require a signature at delivery point

Zone
Shipping
Free Shipping
Estimated Delivery
UK £12 Orders over £69* Next Day
Zone 1 £12 Orders over £69* 3 - 5 Days
Zone 2 £15 Orders over £99* 3 - 5 Days
Zone 3 £18 Orders over £149* 5 - 10 Days
Zone 4 £25 Spend Over £199* 5 - 10 Days
  • UK: All of the UK excluding Highlands, Islands and Nothern Ireland

  • Zone1: Belgium, France, Germany, Guernsey, Ireland, Isle of Man, Jersey, Luxembourg, Netherlands, Rest of UK

  • Zone 2: Austria, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

  • Zone 3: Bosnia and Herzegovina, Canada, Croatia, Montenegro, Norway, Serbia, Switzerland, United States

  • Zone 4: Rest of World

All orders that are shipped outside of the EU may be subject to custom duties and taxes, which, are the responsibility of the customer.

RETURNS

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 7 days of receipt of merchandise. We strongly advise all customers to check items thoroughly upon delivery before removing any attached labels and before disposing of any original packaging.

If the Item you received is either faulty or your received the wrong item, please contact Customer Care quoting your order number, your name, reason for return and if you would like a refund or exchange. We will then advise how to proceed with the return. You have 7 days from receipt to return the item back to us.

For hygienic purposes, some products are non-refundable – these products will be clearly marked as non-returnable in the product description.

The parcel and its contents are your responsibility until they reach us. We advise that you request a proof of postage from the post office when returning goods, as we cannot refund or exchange items that are damaged, lost or delayed during transit. Please note that if your returning an item because it is unsuitable, the cost of returning the is at your own expense.

Please complete the returns form on the back of your invoice and send both the Invoice and to parcel to:

DEG Fashions Ltd.
C/O Eminence Logistics
Unit 4 Mill Place
Platt Industrial Estate
Maidstone Road
Kent
TN15 8FD

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